Terms and Conditions

Last updated: July 28, 2026

These Terms and Conditions ("Agreement") govern Your access to and use of the software-as-a-service platform and related services provided by the Company. Please read this Agreement carefully before using Our Service.

1. Interpretation and Definitions

1.1 Interpretation

Words with an initial capital letter have the meanings defined below. These definitions apply whether they appear in singular or in plural.

1.2 Definitions

For the purposes of this Agreement:

  • "Affiliate" means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
  • "Account" means a unique account created for You to access the Service.
  • "Authorised Users" means the employees, agents, or contractors of the Customer who are authorised by the Customer to use the Service under this Agreement, up to the number specified in the applicable Order Form.
  • "Confidential Information" means all information disclosed by one party to the other, whether orally, in writing, or electronically, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, without limitation, Customer Data, business plans, technical data, product roadmaps, pricing, and the terms of this Agreement.
  • "Customer Data" means any data, information, content, or materials submitted, uploaded, or transmitted to the Service by You or Your Authorised Users in the course of using the Service. Customer Data does not include Usage Data.
  • "Company" (also referred to as "We", "Us", or "Our") refers to Rigular Ltd, 128 City Road, London, EC1V 2NX, registered in England and Wales.
  • "Data Processing Agreement" or "DPA" means the data processing agreement annexed to or incorporated by reference into this Agreement, which governs the processing of Personal Data by the Company on behalf of the Customer.
  • "Documentation" means the user guides, technical manuals, and online help materials made available by the Company describing the features, functionality, and use of the Service.
  • "Effective Date" means the date on which You first accept this Agreement or access the Service, whichever is earlier.
  • "Fees" means the subscription fees and any other charges payable by You as set out in the applicable Order Form or pricing page.
  • "Intellectual Property Rights" means all patents, copyrights, moral rights, trademarks, trade secrets, database rights, rights in designs, know-how, and all other intellectual property rights, whether registered or unregistered, and including all applications and rights to apply for any of the foregoing, anywhere in the world.
  • "Order Form" means any ordering document, online subscription form, or statement of work executed by You that references this Agreement and specifies the Service, subscription term, number of Authorised Users, Fees, and other details.
  • "Personal Data" has the meaning given to it under applicable Data Protection Laws, including the UK GDPR and the EU GDPR.
  • "Service" means the Rigular software-as-a-service platform, including all associated APIs, tools, updates, and Documentation, as described in the applicable Order Form or on the Website.
  • "Service Level Agreement" or "SLA" means the service level commitments set out in Section 6 or in a separate SLA document referenced by the applicable Order Form.
  • "Subscription Term" means the initial subscription period specified in the Order Form or at the time of purchase, and any subsequent renewal periods.
  • "Usage Data" means data collected by the Company relating to the operation, support, and use of the Service, including aggregated and anonymised statistical and performance data. Usage Data does not identify You or any individual Authorised User.
  • "Website" refers to https://www.rigular.com/
  • "You" / "Customer" means the company or other legal entity on behalf of which the Service is accessed or used, or, if no such entity, the individual accessing or using the Service.

2. Agreement and Acceptance

2.1 This Agreement, together with any Order Form, DPA, and SLA, constitutes the entire agreement between You and the Company regarding the Service. In the event of a conflict, the order of precedence shall be: (a) the DPA, (b) the Order Form, (c) the SLA, and (d) these Terms and Conditions.

2.2 By accessing or using the Service, or by executing an Order Form, You agree to be bound by this Agreement. If You do not agree, You may not access the Service.

2.3 You represent and warrant that You have the legal authority to bind the entity on whose behalf You are accepting this Agreement.

2.4 Your use of the Service is also governed by Our Privacy Policy, available at https://www.rigular.com/en/privacy-policy , and the DPA annexed hereto or available at https://www.rigular.com/en/data-processing-agreement .

3. Access to the Service and Licence

3.1 Licence Grant. Subject to Your compliance with this Agreement and payment of applicable Fees, the Company grants You a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the Subscription Term, solely for Your internal business purposes and in accordance with the Documentation.

3.2 Authorised Users. You may permit Authorised Users to access the Service on Your behalf, up to the number specified in the applicable Order Form. You are responsible for all acts and omissions of Your Authorised Users. Credentials are personal and may not be shared.

3.3 Restrictions. You shall not, and shall not permit any third party to:

  • (a) sublicense, sell, resell, lease, or otherwise make the Service available to any third party;
  • (b) modify, adapt, or create derivative works based on the Service;
  • (c) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;
  • (d) access the Service to build a competing product or service, or copy any features, functions, or graphics of the Service;
  • (e) use the Service to store or transmit infringing, defamatory, or unlawful material, or to store or transmit material in violation of third-party rights;
  • (f) use the Service to transmit malicious code or interfere with the integrity or performance of the Service;
  • (g) attempt to gain unauthorised access to the Service or its related systems;
  • (h) use the Service in excess of any usage limits specified in the Order Form;
  • (i) use the Service in a manner that violates any applicable law or regulation.

4. Subscriptions, Fees, and Payment

4.1 Subscription Term and Renewal

The initial Subscription Term is as specified in the applicable Order Form. Unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term, the Subscription shall automatically renew for successive periods of the same length as the initial term.

4.2 Fees and Payment

You shall pay all Fees as specified in the Order Form or pricing page. Unless otherwise stated, Fees are invoiced in advance and payable within thirty (30) days of invoice date. All Fees are stated exclusive of VAT and applicable taxes, which You shall pay in addition.

4.3 Late Payment

If any undisputed invoice is not paid when due, the Company may (a) charge interest on the overdue amount at a rate of 4% per annum above the Bank of England base rate, and (b) upon fourteen (14) days' written notice, suspend Your access to the Service until payment is received.

4.4 Fee Changes

The Company may increase Fees upon renewal by providing at least thirty (30) days' written notice before the start of the next renewal period. Fee increases during an active Subscription Term shall not apply unless agreed in writing.

4.5 Refunds

Fees are non-refundable except (a) where required by law, or (b) where the Company materially breaches this Agreement and fails to cure such breach within the period specified in Section 14.

5. Customer Data and Data Protection

5.1 Ownership of Customer Data

As between the parties, You retain all right, title, and interest in and to Your Customer Data. Nothing in this Agreement transfers ownership of Customer Data to the Company.

5.2 Licence to Customer Data

You grant the Company a non-exclusive, worldwide licence to host, copy, transmit, display, and process Your Customer Data solely to the extent necessary to provide and improve the Service in accordance with this Agreement.

5.3 Data Processing

To the extent that the Company processes Personal Data on Your behalf in the course of providing the Service, the parties shall comply with the DPA annexed to this Agreement. In the event of a conflict between the DPA and this Agreement regarding Personal Data, the DPA shall prevail.

5.4 Sub-Processors

The Company may engage sub-processors to assist in providing the Service. A current list of sub-processors is set out in Annex 3 of the DPA. The Company shall inform You of any addition or replacement of a sub-processor so that You may object on reasonable data protection grounds. If You object to a new sub-processor on reasonable data protection grounds, the parties shall discuss the objection in good faith, and if no resolution is reached, You may terminate the affected Service without penalty.

5.5 Data Security

The Company shall implement and maintain appropriate technical and organisational measures to protect Customer Data against unauthorised access, loss, destruction, or alteration, as further described in the DPA.

5.6 Data Breach Notification

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, or unauthorised disclosure of, or access to, Customer Data ("Data Breach"), the Company shall notify You without undue delay and in any event within forty-eight (48) hours of becoming aware of the Data Breach, and shall cooperate with You and take reasonable commercial steps to investigate and mitigate the effects.

5.7 Usage Data

The Company may collect, use, and disclose Usage Data for the purposes of operating, improving, and benchmarking the Service, provided that such data is aggregated and anonymised and cannot be used to identify You or any individual. The Company retains all rights in Usage Data.

5.8 Data Return and Deletion

Upon termination or expiry of this Agreement, the Company shall, at Your request made within ninety (90) days of termination, make Customer Data available for export in a standard machine-readable format. After such period, or upon Your earlier written instruction, the Company shall delete all Customer Data in its possession, except as required by applicable law.

6. Service Levels and Support

6.1 Availability

The Company shall use commercially reasonable efforts to keep the Service available, excluding scheduled maintenance windows. The Company does not guarantee uninterrupted or error-free availability; in the event of a significant disruption, the Company's objective is to restore the Service within 12 to 24 hours.

6.2 Scheduled Maintenance

The Company shall provide at least forty-eight (48) hours' advance notice of scheduled maintenance via email or the Service dashboard. The Company shall use reasonable efforts to schedule maintenance during off-peak hours.

6.3 Support

The Company shall provide technical support in accordance with the support terms described in the Documentation or the applicable Order Form. Unless otherwise agreed, support is available during business hours (09:00–18:00 GMT/BST, Monday to Friday, excluding UK bank holidays) via email at support@rigular.com.

7. Confidentiality

7.1 Each party (the "Receiving Party") shall hold in confidence all Confidential Information of the other party (the "Disclosing Party") and shall not disclose such Confidential Information to any third party except to its employees, agents, and contractors who need to know it for the purposes of this Agreement and who are bound by obligations of confidentiality at least as protective as those herein.

7.2 The obligations of confidentiality shall not apply to information that: (a) is or becomes publicly available without breach of this Agreement; (b) was known to the Receiving Party prior to disclosure; (c) is independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information; or (d) is lawfully received from a third party without restriction on disclosure.

7.3 A Receiving Party may disclose Confidential Information to the extent required by law, regulation, or court order, provided that it gives the Disclosing Party prompt notice (where legally permitted) and cooperates with efforts to obtain protective treatment.

7.4 The obligations under this Section shall survive termination of this Agreement for a period of three (3) years, except with respect to trade secrets, which shall remain confidential for so long as they qualify as such under applicable law.

8. Intellectual Property

8.1 Company IP. The Service, Documentation, and all associated Intellectual Property Rights are and shall remain the exclusive property of the Company and its licensors. Except for the limited licence granted in Section 3, no rights are granted to You in or to the Service.

8.2 Customer IP. You retain all Intellectual Property Rights in Your Customer Data. Nothing in this Agreement grants the Company any rights in Your Intellectual Property beyond the licence in Section 5.2.

8.3 Feedback. If You provide suggestions, enhancement requests, recommendations, or other feedback relating to the Service ("Feedback"), You grant the Company a non-exclusive, royalty-free, perpetual, worldwide licence to use and incorporate such Feedback into the Service. The Company shall have no obligation to use Feedback.

9. Security

9.1 The Company shall maintain an information security programme that includes administrative, technical, and physical safeguards designed to protect Customer Data, including:

  • (a) encryption of Customer Data in transit (TLS 1.2 or above) and at rest (AES-256 or equivalent);
  • (b) role-based access controls and multi-factor authentication for administrative access;
  • (c) regular vulnerability scanning and penetration testing;
  • (d) incident detection and logging.

9.2 The Company shall maintain a documented information security programme aligned with recognised standards (such as ISO 27001) and subject to regular independent penetration testing, and shall host the Service in ISO 27001-certified data centres. Upon reasonable request and subject to confidentiality obligations, the Company shall make available a summary of its most recent penetration test or security assessment.

9.3 Audit Rights. You may, no more than once per twelve (12) month period and at Your expense, request that the Company complete a written security questionnaire or provide evidence of its security controls. The Company shall respond within thirty (30) days.

10. User Accounts

10.1 You must provide accurate and complete registration information and keep it current.

10.2 You are responsible for maintaining the confidentiality of login credentials and for all activities that occur under Your Account. You shall notify the Company promptly of any unauthorised use.

10.3 The Company may suspend or restrict access to any individual user account if it reasonably believes the account is being used in violation of this Agreement, after providing notice to You (except in cases of emergency where immediate suspension is necessary to prevent harm to the Service or other customers).

11. Third-Party Services and Links

11.1 The Service may integrate with or contain links to third-party services. Such services are governed by their own terms. The Company is not responsible for the content, availability, or practices of third-party services.

11.2 If the Service depends on a third-party service for core functionality, the Company shall use commercially reasonable efforts to notify You of any material changes to such dependency that may affect Your use of the Service.

12. Warranties

12.1 Company Warranties. The Company warrants that:

  • (a) the Service shall perform materially in accordance with the Documentation during the Subscription Term;
  • (b) the Service shall be provided with reasonable skill and care;
  • (c) it has the authority to enter into this Agreement and to grant the licences herein;
  • (d) the Service shall comply with applicable laws and regulations in all material respects.

12.2 Customer Warranties. You warrant that:

  • (a) You have the authority to enter into this Agreement;
  • (b) Your use of the Service and all Customer Data shall comply with applicable laws;
  • (c) You have obtained all necessary consents and rights to provide Customer Data to the Company for processing.

12.3 Disclaimer. Except for the express warranties in Sections 12.1 and 12.2, the Service is provided on an "AS IS" basis. To the maximum extent permitted by applicable law, the Company disclaims all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Company does not warrant that the Service will be uninterrupted or error-free.

13. Indemnification

13.1 By the Company. The Company shall defend You against any third-party claim alleging that Your authorised use of the Service infringes a third party's Intellectual Property Rights, and shall indemnify You against any damages finally awarded (or amounts paid in a settlement approved by the Company). If the Service becomes, or in the Company's reasonable opinion is likely to become, the subject of an infringement claim, the Company may at its option: (a) obtain the right for You to continue using the Service; (b) modify the Service to make it non-infringing; or (c) if neither (a) nor (b) is commercially practicable, terminate the affected Service and refund any prepaid Fees for the unused portion of the Subscription Term.

13.2 By You. You shall defend the Company against any third-party claim arising from (a) Your Customer Data or (b) Your use of the Service in violation of this Agreement, and shall indemnify the Company against any damages finally awarded.

13.3 Conditions. The indemnified party shall: (a) give prompt written notice of the claim; (b) grant sole control of the defence and settlement to the indemnifying party; and (c) provide reasonable cooperation at the indemnifying party's expense.

14. Termination

14.1 Termination for Cause

Either party may terminate this Agreement:

  • (a) if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days of receiving written notice specifying the breach;
  • (b) immediately upon written notice if the other party becomes insolvent, enters administration, liquidation, or any analogous proceeding.

14.2 Termination for Convenience

Either party may terminate this Agreement at the end of the then-current Subscription Term by providing written notice at least thirty (30) days prior to the renewal date.

14.3 Suspension

The Company may suspend Your access to the Service immediately if: (a) You fail to pay undisputed Fees within fourteen (14) days of a written payment reminder; or (b) Your use of the Service poses a security risk to the Service or other customers. The Company shall restore access promptly once the issue is resolved.

14.4 Effects of Termination

Upon termination or expiry:

  • (a) all licences and rights granted under this Agreement shall cease immediately;
  • (b) each party shall return or destroy Confidential Information of the other party, subject to applicable data retention obligations;
  • (c) the Company shall make Customer Data available for export as described in Section 5.8;
  • (d) all outstanding Fees for the period up to termination shall become immediately due and payable;
  • (e) if the Company terminates for convenience or You terminate for cause, the Company shall refund prepaid Fees for the unused portion of the Subscription Term on a pro-rata basis.

14.5 Survival

Sections 5 (Customer Data), 7 (Confidentiality), 8 (Intellectual Property), 13 (Indemnification), 15 (Limitation of Liability), and 17 (Governing Law) shall survive termination.

15. Limitation of Liability

15.1 Liability Cap. Except as provided in Sections 15.3 and 15.4, the total aggregate liability of either party under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total Fees paid or payable by You during the twelve (12) months immediately preceding the event giving rise to the claim.

15.2 Exclusion of Indirect Damages. Except as provided in Sections 15.3 and 15.4, neither party shall be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data (other than as a result of breach of the DPA), or business opportunity, however caused, even if advised of the possibility of such damages.

15.3 Enhanced Cap. Notwithstanding Section 15.1, the total aggregate liability of either party for breach of its confidentiality obligations under Section 7, and of the Company for breach of its data protection obligations under Section 5 or the DPA, shall not exceed the total Fees paid or payable by You during the twenty-four (24) months immediately preceding the event giving rise to the claim. The exclusions in Section 15.2 shall not apply to such liability.

15.4 Carve-Outs. The limitations in Sections 15.1 to 15.3 shall not apply to:

  • (a) either party's indemnification obligations under Section 13;
  • (b) Your breach of the licence restrictions in Section 3.3;
  • (c) liability that cannot be limited or excluded under applicable law (including liability for fraud or death or personal injury caused by negligence).

15.5 Nothing in this Agreement shall exclude or limit either party's liability for fraud, fraudulent misrepresentation, or death or personal injury caused by its negligence.

16. Force Majeure

16.1 Neither party shall be liable for any failure or delay in performing its obligations under this Agreement (other than payment obligations) to the extent that such failure or delay results from events beyond its reasonable control, including natural disasters, war, terrorism, epidemics, government action, power failures, internet or telecommunications failures, or denial-of-service attacks.

16.2 The affected party shall notify the other party promptly and use reasonable efforts to mitigate the impact. If a force majeure event continues for more than sixty (60) consecutive days, either party may terminate the affected Service upon written notice.

17. Governing Law and Dispute Resolution

17.1 This Agreement shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict-of-law provisions.

17.2 The parties agree to attempt to resolve any dispute arising under this Agreement through good-faith negotiation. If the dispute is not resolved within thirty (30) days, either party may refer the dispute to mediation under the CEDR Model Mediation Procedure. If mediation does not resolve the dispute within a further thirty (30) days, either party may commence proceedings in the courts of England and Wales, which shall have exclusive jurisdiction.

17.3 Nothing in this Section prevents either party from seeking injunctive or equitable relief from a court of competent jurisdiction to protect its Confidential Information or Intellectual Property Rights.

18. Compliance with Laws

18.1 Each party shall comply with all applicable laws and regulations in the performance of its obligations under this Agreement, including (without limitation) applicable anti-bribery, anti-corruption, export control, and sanctions laws.

18.2 If You operate in a regulated industry (e.g., financial services, energy), You are responsible for ensuring that Your use of the Service complies with industry-specific regulatory requirements applicable to You. The Company shall provide reasonable cooperation to support Your compliance efforts, including by making available relevant documentation and audit information as described in Section 9.

19. General Provisions

19.1 Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

19.2 Waiver

The failure of a party to exercise any right under this Agreement shall not constitute a waiver of that right. No waiver shall be effective unless made in writing.

19.3 Assignment

You may not assign or transfer this Agreement without the Company's prior written consent, except in connection with a merger, acquisition, or sale of substantially all of Your assets, provided the assignee agrees to be bound by these terms. The Company may assign this Agreement to an Affiliate or in connection with a merger, acquisition, or sale of substantially all of its assets.

19.4 Notices

All notices under this Agreement shall be in writing and sent to the address specified in the Order Form or, if no Order Form, to the email address associated with Your Account. Notices shall be deemed received when delivered by hand, one business day after sending by reputable overnight courier, or upon confirmed receipt by email.

19.5 Entire Agreement

This Agreement, together with any Order Form, DPA, and SLA, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior or contemporaneous agreements, understandings, and communications, whether written or oral.

19.6 Translation

This Agreement may be provided in languages other than English. In the event of a conflict, the English-language version shall prevail.

19.7 Changes to this Agreement

The Company may update this Agreement from time to time. For material changes, the Company shall provide at least thirty (30) days' written notice before the changes take effect. If You do not agree to the updated terms, You may terminate this Agreement in accordance with Section 14.2. Your continued use of the Service after the effective date of the updated terms constitutes acceptance.

20. Contact

If You have questions about this Agreement, You can contact Us:

  • By email: legal@rigular.com
  • By post: Rigular Ltd, 128 City Road, London, EC1V 2NX, United Kingdom